The knowledge base is divided in to sections called Categories. Each Category can have sub-folders for grouping articles together. Access permissions are defined for each folder. Access permissions allow each folder to be publicly accessible (visible to all users without requiring log in) or restricted to users who have been assigned to a specific product or group. Folders and the articles contained in a folder that has restrictions applied will only be displayed to users who are logged in to the dashboard.
The name of the folder. The name will be visible to users who have permission to access the contents of the folder, and will be displayed in the user interface.
Select the parent category for the folder to reside under. The folder will be displayed under the selected category in the knowledge base user interlace.
Restrict access to the folder to agents and staff only. Folders with this checkbox checked will not be visible to consumer users. Leave unchecked if you want consumer users to be able to access the contents of this knowledge base folder.
A folder can be assigned visibility to all users or to users assigned to a Group or Product. In the case where a folder visibility is assigned to a group or product, the contents of the folder would only be visible to users who are also assigned to that specific group or product.
If visibility is set to "group" then one or more "groups or products" must be selected from the dropdown. The selected groups represent the "groups or products" whose users will have access to the folder contents.
