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Help Desk - Change Subscription Plan

 
If you have any subscription related questions please contact us by using our Contact Us form.
 
The change subscription plan button allows you to change the number of seats associated with you currently selected subscription plan or select a new plan.
 
Upgrading - Upgrades such as adding Agents and Staff Members (seats) and increasing subscription level take immediate effect.  You will be charged the difference between your current plan and your selected plan for the remainder of your subscription.
 
Downgrading - your plan takes effect at the end of the current subscription period.  After you click save, any plan renewals will be at the selected plan and seat levels.
 
screenshot of how to change your subscription settings
1

Choose a Different Plan

1. Choose a Different Plan
Clicking this button displays the subscription plan selection options.
2

Duration

2. Duration
This drop down displays the options available for the subscription period.
3

Seats

3. Seats
This option displays the number of Staff Member and Agents (seats) that you have selected for your plan.
4

Total Amount of Plan

  • 4. Total Amount of Plan
The total amount of the current subscription plan that you have selected. Number of "seats" times the "total charge" for the specified duration of the subscription.
5

Save

5. Save
Click this button to save your subscription changes and apply any difference in subscription fees to your account. 
6

Cancel

6. Cancel
Select the Cancel button to cancel changes and keep your current plan.