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Help Desk Notifications

 
Default notifications can be enabled and disabled from the help desk administration settings.  Notification text can also be edited and customized.  From the administration panel select the Notifications settings menu option to configure Notifications. 
 
Notification settings displays a notification panel listing all available notifications.  Notifications can be sent for the following events:
 
 
 
  • New ticket created
  • Ticket status changed
  • Staff reply
  • Consumer reply
  • Ticket deleted
  • Ticket assigned
  • Added to Watch list
  • Added to To-do list
  • Ticket edited
  • New company
  • Company deleted
  • New product
  • Product deleted
  • New staff account
  • Staff deleted
  • New consumer user account
  • Consumer user deleted
  • Staff permissions changed
  • Staff notifications changed
  • Deleted from To-do list
  • Deleted from Watch list
  • Due date
  • Call invitation
  • Call edited
  • Call canceled
  • Ticket priority changed
screenshot of help desk software's notification settings
 
1

Enable Notification

1. Enable Notification
Enables or disables the sending of the notification on the selected event.
2

Click To Edit Notification

2. Click To Edit Notification
Clicking the notification name opens the Edit Notification panel for editing the transports and text for the selected notification.
 
Notification Transport Options
 
These settings control the available notification transport options.
 
Help Desk Notifications
1

Allow Staff to Personalize Settings

1. Allow Staff to Personalize Settings
Check this checkbox to allow staff to personalize their notification settings.
2

Available Transports

2. Available Transports
Enable or disable the available notification methods that are used for sending notifications.
 
Edit Notification Text
 
The administrator can edit the message text sent for each transport.  The message template uses variables