Help Desk - Activity Panel

Activity Panel is available from the Main Toolbar by clicking on the activity icon. A user's visibility of the Activity Panel may vary based on the subscription level and user permissions.
The Activity Panel shows task system and help desk activity for all events performed by users on tasks in the help desk. The Activity Panel highlights and sorts tasks based on their last activity.   Each entry can be expanded to see additional actions or activities that have take place on the displayed task. Additional activitiy entries can be displayed on the Activity panel by clicking the Show More button.
Help Desk - Activity Panel

Activity Date

1. Activity Date
Task activity is grouped and sorted by day. Multiple days can be displayed by clicking show more.

Reference Number

2. Reference Number
The issue or task's reference number that activity occurred on.  clicking on the issue or task's reference number opens the Task Details.

Modification Date and Time

3. Modification Date and Time
The date the date and time that the activity was performed.

Date and Time

4. Date and Time
The date and time that the activity occurred adjusted and displayed according to the user's local time zone settings.

Activity Description

5. Activity Description
The description of the activity that occurred.

Activity Date

6. Activity Date
The activity date displays the date and time when the incident or task was modified or activity took place on the customer interaction or task displayed on the activity list.

Show More Activity

7. Show More Activity
Clicking show more will display the activity for addition days.