The templates for all notifications can be edited Each notification has an independent template for each transport method. templates can include static text and variables. Separate templates are maintained for Administrator Notifications, Staff Notifications and for Notifications sent to Consumer users.
Current Template Name
The template name can be modified for the current event. Changing the template name does not alter the events trigger. The event name is passed as the subject line for transports that allow a subject or header to be sent with the notification.
Selected transport method. Notifications can be sent via email message, within tiHelpdesk on the notification panel, and using browser push (to your internet browser when browser permissions are enabled.)
Select the Staff template to edit the notification sent to Staff Members and Agents for the the selected event and transport when the event is triggered in tiHelpdesk.
Select the Staff template to edit the notification sent to Staff Members and Agents for the the selected event and transport when the event is triggered in the tiHelpdesk instance.
Select the Consumer template to edit the notification sent to consumer users for for the the selected event and transport when the event is triggered in the tiHelpdesk instance
Insert a variable int the message template at the current cursor location. Displays a list of available variables that can be inserted. Not all variables may nave context in any one specific notification. For example, meeting name not have a value in the case where the notification event is for a Task being created.
An example of a variable embedded in tiHelpdesk's notification message text. Variables will be replaced with the context sensitive value at the time the notification is triggered in tiHelpdesk.
