Define the field caption associated with the "Product / Group" field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new task or issue or editing and existing task or issue.
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Require on Submit
Determines if this field requires a value in order for the help desk task or issue to be opened or submitted.
The field label that is displayed to Agents and Staff members in the tiHelpdesk instance for this field in tiHelpdesk. This field is commonly used for Products and Groups and depending how the Products and Groups are structured many task or issue system and help desk instances display different values to consumer users that to Agents and Staff. Internally this field may be presented as "Group" externally tiHelpdesk implementation may require that Consumer Users select a Product.
