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Task Priority Settings and Options

 
Add custom Priority values. Define the field caption associated with the "Priority" field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new task or issue or editing and existing task or issue.
 
Editing and modifying the available task or issue priorities may not be available depending on the subscription level.
 
Task Priority Settings and Options
1

Require on Submit

1. Require on Submit
Determines if this field requires a value in order for the help desk task or issue to be opened or submitted
2

Require on Close

2. Require on Close
Determines if this field requires a value in order for the help desk task or issue to be closed.
3

Staff Label

3. Staff Label
The field label that is displayed to Agents and Staff members in the tiHelpdesk instance for this field in tiHelpdesk.
4

Consumer Visibility

4. Consumer Visibility
Is this field visible to the consumer users when entering tasks or issues in the help desk.
5

User Can Edit

5. User Can Edit
Can the consumer user set the value for this field when entering a task or issue in the help desk.
6

Required on Submit

6. Required on Submit
Determines if this field is required to have a value in order to create or submit a new task or issue in the help desk.
7

Consumer Label

7. Consumer Label
The field label that is displayed to consumer users for this field in tiHelpdesk
8

Edit / Delete

8. Edit / Delete
Edit or delete the specific values for the field in the help desk.
9

Add New

9. Add New
Add new value for use in the selection drop down for this field in tiHelpdesk.
10

Save

10. Save
Save the changes to the field settings.
11

Cancel

11. Cancel
Cancel the changes to the field settings and revert to previous settings.