Help Desk - Settings and Options

 

The Settings allow the Administrator to make changes to the task or issue field names, visibility, and field requirements.  The Administrator can select the settings that require changes from the list by clicking on the associated drop down.

 

Not all features and options may be available depending on subscription level.

 

tiHelpdesk instance settings that can be configured include what fields are visible,  captions for the fields, whether a field is mandatory or optional for consumer users as well as Agents and Staff members. Changes to tiHelpdesk's settings have an immediate effect.