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Task Description Settings

 
Define the field caption associated with the "Description" field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new task or issue or editing and existing task or issue.
 
Not all features and options may be available depending on subscription level.
 
Task Description Settings
1

Required on Submit

1. Required on Submit
Determines if this field requires a value in order for the help desk task or issue to be opened or submitted
2

Required on Close

2. Required on Close
Determines if this field requires a value in order for the help desk task or issue to be closed.
3

Staff Label

3. Staff Label
The field label that is displayed to Agents and Staff members in the tiHelpdesk instance for this field in tiHelpdesk.
4

Consumer Visibility

4. Consumer Visibility
Is this field visible to the consumer users when entering tasks or issues in the help desk.
5

Consumer can Edit

5. Consumer can Edit
Can the consumer user set the value for this field when entering a task or issue in the help desk.
6

Required on Submit

6. Required on Submit
Determines if this field is required to have a value in order to create or submit a new task or issue in the help desk.
7

Consumer Label

7. Consumer Label
The field label that is displayed to consumer users for this field in tiHelpdesk.