×

Help Desk - Product and Group Versions

 
Product Versions Versions are optional.  A product can have multiple versions associated with it. Versions are an optional sub classification for a Product and Group.  This acts as extra information that can be provided by the task originator when creating a task in the help desk; in order to aid in resolving the issue in the support task.
 
Using Versions with IT Products - Software applications and computer programs often have version or build number associated with them.  Actions taken to resolve issues for one software release version may not be the same as to resolve the issue for for a different version or build.  Staff members can use the optional version information to assist in troubleshooting and resolving specific product related issues.
 
sample ticket system software product version
 
Using Versions with Whole Goods - Whole goods are physical products. Physical products my have their design modified or change over time.  The optional product version information allows the Staff member or agent to better understand what product version they are dealing with.  For physical products versions may be "Series"  or "model" number, a serial range or other identifier.  There are endless identification and classification possibilities.
 
sample help desk whole good product version
 
 
Editing Product Version Numbers
 
Product versions can be easily added and deleted using the product detail screen. To add versions to a Product or Group in tiHelpdesk click on the Add new button. 
 
add version to help desk product view
1

Add New Version

1. Add New Version
Clicking the Add New Version button expands and collapses the add new version dialog. version properties view
1

Version Name Text Box

1. Version Name Text Box
The name of the version or version release number.
2

Add Button

2. Add Button
Add the new Version to the list.
3

Version Release Date

3. Version Release Date
The version release date should be the date that the Product Version was first released. A date selection dialog will be displayed.
 
  product date selector
1

Scroll Backwards

1. Scroll Backwards
Scroll backwards in the calendar selection dialog one month at a time.
2

Select or Change the Month

2. Select or Change the Month
Click on the Month to select the month from a drop down.
3

Select or Change the Year

3. Select or Change the Year
Click on the Year to select the year from a drop down.
4

Scroll Forward

4. Scroll Forward
Scroll forward in the calendar selection dialog one month at a time.
5

Select Day

5. Select Day
Select the specific day that the version was released.
 
 
 
 
 
Once added, All Versions of a Product are displayed in a list.
help desk supported versions list view
1

Edit

1. Edit
Edit the specific Version's text details.
2

Delete

2. Delete
Delete the specific Version from the list.