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Help Desk - Share Link

 
The features to Share public task link and Delete public task link are available from the supplemental menu button on the Ticket Details Toolbar. These features allow any task or issue to be shared / un-shared using an issue specific public link. 
 
 
Help Desk - Share Link
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Copy Public Link

1. Copy Public Link
By default tasks are not available publicly.  By Selecting "Copy public link" you are instructing the help desk to create a public link if none exists for this specific task, and copy that link to the clipboard.  That link can then be shared with third parties that do not have an account on tiHelpdesk.
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Delete public link

2. Delete public link
The delete public link will remove any public link that exist for a task.  The task will no longer be available to guest users and the link will not return any results.
 
Guest Login

All public help desk links require that the user either log in with an active account or select "Enter as Guest" on the login screen in order to access the pubic help desk link.
 
Help Desk - Share Link
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Enter as Guest

1. Enter as Guest
Third party users who do not have an account on tiHelpdesk will need to select the "Enter as Guest" option in order to view the public link.