Help Desk - Topics

Topics are additional selection and classification criteria related to specific Products and Groups. Predefined Topics can be created and managed from Products and Groups.  Each Product and Group can have different help topics defined.

 

Topics are additional sub-classifications for a task and can be used for task assignment. Staff members and Agents can be assigned topics and only relevant Agents will be available for assignment in the assignment drop down when a  topic is selected.

 

tiHelpdesk's Staff and Agents can be associated with Topics streamlining help desk issue and task assignment. Staff member and Agent's topic assignment is available to administrators in the Staff and Agent Detail panel.