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Task Topic Settings

 
Define the field caption associated with the "Topic" field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new task or issue or editing and existing task or issue.
 
Not all features and options may be available depending on the subscription level.
 
Task Topic Settings
1

Required on Submit

1. Required on Submit
Determines if this field requires a value in order for Staff or Agents to submit a task or issue.
2

Required on Close

2. Required on Close
Determines if this field requires a value in order for the help desk task or issue to be closed.
3

Staff Label

3. Staff Label
The field label that is displayed to Agents and Staff members in the tiHelpdesk instance for this field in tiHelpdesk..
4

Consumer Visability

4. Consumer Visability
Is this field visible to the consumer users when entering task or issues in the help desk.
5

User Can Edit

5. User Can Edit
Can the consumer user set the value for this field when entering a task or issue in the help desk.
6

Require on Submit

6. Require on Submit
Determines if this field is required to have a value in order for a consumer user to create or submit a new task or issue in the help desk.
7

Consumer Label

7. Consumer Label
The field label that is displayed to consumer users for this field in tiHelpdesk.
8

Save Changes

8. Save Changes
Save the changes to the field settings.
9

Cancel Changes

9. Cancel Changes
Cancel the changes to the field settings and revert to previous settings.