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Task Types  Settings

 
Add custom task or issue Type values and define task or issue types for each task or issue based on its status. Define the field caption associated with the help desk task or issue "Type" field that displays for Agents and Staff and Consumer Users. Set the field visibility and requirements for Agents and Staff and Consumer Users when submitting a new task or issue or editing and existing task or issue.
 
Editing and modifying the available statuses and related settings not be available depending on the subscription level.
 
Task Types Settings
1

Require On Submit

1. Require On Submit
Determines if this field requires a value in order for the help desk task to be opened or submitted.
2

Require on Close

2. Require on Close
Determines if this field requires a value in order for the task to be closed.
3

Staff Label

3. Staff Label
The field label that is displayed to Agents and Staff members in the tiHelpdesk instance for this field in tiHelpdesk.
4

Consumer Visibility

4. Consumer Visibility
Is this field visible to the consumer users when entering task in the help desk.
5

User Can Edit

5. User Can Edit
Can the consumer user set the value for this field when entering a task in the help desk.
6

Require on Submit

6. Require on Submit
Determines if this field is required to have a value in order to create or submit a new task in the help desk.
7

Consumers User Label

7. Consumers User Label
The field label that is displayed to consumer users for this field in tiHelpdesk.
8

Edit / Delete Menu

8. Edit / Delete Menu
Edit or Delete the specific value.
9

Add New Status

9. Add New Status
Add new value for use in the selection drop down for this field in tiHelpdesk.
10

Save Changes

10. Save Changes
Save the changes to the field settings.
11

Cancel Changes

11. Cancel Changes
Cancel the changes to the field settings and revert to previous settings.