Resources to help you become expert at using tiHelpdesk.
Training Videos
The training videos below provide instructions on how to use tiHelpdesk most popular features. Click on the links below to access the video and a transcript that includes instructions. Watch and learn how to become more productive with tiHelpdesk customer service help desk.
How to Signup for Your Help Desk and Task Management Systems.
Signing up is easy with tiHelpdesk. You can choose from 3 different subscription levels including a free plan. Increase the productivity of everyone in your organization with tiHelpdesk.
tiHelpdesk customer service help desk's company name, logo and theme colors are easily customizable allowing you to accurately reflect your colors and corporate branding on your implementation. This video shows you how.
Companies and divisions allow you to group your consumer users on tiHelpdesk. Adding companies and users to your tiHelpdesk customer Help Desk and Task Management is easy. This video shows you how.
The ability of an agent or staff member to quickly add tickets to the customer support desk is critical. With tiHelpdesk adding tickets, selecting products and groups, priority, and ticket type is straightforward and easy. Tickets can even be assigned and given due dates. They can even include rich text, inline images, and multiple file attachments.
Contact cards displayed in the customer support help desk add an additional level of productivity to managing tickets, and contacts and resolving internal and external tickets in the help desk.
tiHelpdesk to-do list feature assists staff members and agents in staying organized. Tickets can be added and removed from an agent's to-do list by other staff members with appropriate permissions or by the agent. They can be sorted in the to-do list in the order that work should be performed.
The customer service help desk allows you to add yourself and other users as watchers to tasks. Watchers will receive notifications when a task has a reply or change in status and assignments. Task watchers also share ownership and can reply to a task they are watching.
tiHelpdesk Executive plan has integrated Jitsi video conferencing support built in. The help desk allows you to select and configure your video conferencing provider. You can choose from free Jitsi, a paid provider, or even configure your own custom video conferencing servers. Calling your staff and customers, engaging in conference calls, and scheduled and recurring calls can all be managed from the user interface with a single click.
The customer service help desk interface is tablet and mobile-device friendly. All features and functions are available from within your mobile web browser without requiring a mobile app.
