Why choose tiHelpdesk?
Our help desk and task management system not only costs less, it is designed to get your team members organized and increase productivity using both desktop and mobile devices. We provide a better user interface with clearer issue visibility, more features and lower learning curves. Your customer help desk and internal task closure rates will soar.
Free live training with a real person
Reach out to our support team and receive FREE one-one-one onboarding and support from real people. Our staff will assist you in configuring your help desk and provide you with free in person training via "video conference and screen share" to help get you started. We believe in customer service and quality products. Let us show you!
Increase your staff's productivity in resolving all customer engagements or tasks. Maintain clearer task and issue visibility. Automatically assign each case to groups or specific staff members. Prioritize the order of work completion.
Create and Manage engagements, issues and tasks using email or the web interface. Increase visibility and manage tasks and issues on desktop and mobile devices. Keep your staff productive no matter what device they are using without requiring mobile applications.
Prioritize issues, increase closure rates and overall productivity. Organically introduce results driven satisfaction across your organization. Positively impact customer service, staff member, manager and stakeholder performance.
How does it benefit your organization?
The comprehensive customer service help desk and task management system, for internal tasks and customer issues, manages all of your customer engagements and tasks. tiHelpdesk provides an effective platform for tracking and resolving internal and external tasks and issues that directly impact productivity and satisfaction within and related to your organization. Customers receive answers to their questions and have their issues resolved faster. Depending on their permissions, staff members and agents have visibility to customer engagements and their task assignments, work load and issues, along with priority as well as the resources and information required to resolve issues and tasks quickly.
Customer and staff can submit help desk issues, associate issues with a product or business unit and automatically assign to staff members for resolution.
Track and resolve any customer enagement, issue or work task with both customer facing issue management and internal task assignment and tracking.
Use for tracking any type of customer engagement, work task, issue or assignment, define dependencies, collaborate with customers, staff and third parties. Track time spent on task.
