Help Desk - Video Calling

The Call Now tab displays options to in create a call and send invites to customer service help desk and task management system users. Depending on the user permissions, subscription level and video conferencing settings users are able to call consumer users as well as agents and staff.  Adding users from the drop down will cause notifications to be sent to the selected user's active help desk browser instance allowing the invitees to "one click join" the video call.

A list of the recent calls made by the currently active user in the customer service help desk and task management system.

A list of all scheduled calls created by the currently active user and calls that the currently active user has been invited to as an attendee, that have not occurred yet.

Click the "Start Call" button to initiate an integrated conference call.

Recurring calls are calls that will repeat in the future.  Toggling a call as recurring will allow the same call URL to be used for future calls.

To Close the integrated 3rd party video conferencing panel click on the "X" in the upper right hand corner.

A call name can be assigned to a conference call.  The call name will occur in the call history and scheduled calls lists where appropriate.

Type ahead to filter and select attendees and add them to the attendee list for the help desk conference call. Invites and / or notifications will be created or sent to invited users according to the user's notification settings.

Status icon color will change depending on the user's current online status.  Green is user is online. Red is not logged in or active.

The list of desired attendees who will automatically receive a call invite or notification based on their personal notification settings.

By default a call URL or link will automatically be copied to the clipboard.  The call link can be shared with Staff and Agents, Consumer Users as well as anonymous users and third parties that have never logged on the customer help desk and task management system. Unknown users will be prompted to log in or join as guest.

To remove an attendee from the invitation list click on the "X" next to the attendee's name.

Enter your user name or display name in the "Display Name" field.

Click on the micropone to mute and un-mute the microphone.

Select the camera icon to enable, disable and configure the camera's settings.

Select a background option to blur or replace the video background.

click on the "additional Settings" icon to adjust and configure additional 3rd party integrated video calling settings.

Send additional call invites to request that additional users attend the 3rd party integrated video conference.