Help Desk - Undo Task Reply
Undo comes in handy when a user makes a mistake in their reply or note and realizes they should correct the error before sending the reply or attaching the note to a task.
 Undo Clicking Undo will stop the currently displayed reply from being added to the task conversation. If a user clicks reply trhen the reply is not added and a notification is not sent to the originator or users on the Watch List.
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Not all features may be available to all users. Features and options depend on user permissions and subscription level.