Help Desk - Task Status

The initial task status for new tasks is automatically set to "Open"

 

Tasks with different statuses can be configured to display in different colors in the Task List making it easy to identify tasks that need immediate action, that have been resolved or are waiting on a customer or staff member.  A task's status is also displayed on the Task List on Staff and Agent Details on the Cards when the Staff member or Agent has tasks assigned.

 

Not all features may be available to all users.  Features and options depend on user permissions and subscription level.

 

The task Status options available to users for assignment to tasks using the status drop down can be edited using the Administration settings. 

 

Customized  Status  options can be easily customized and configured.