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Help Desk - Consumer User List

 
The Consumer User List is available from the Main Toolbar by clicking on the  Consumer User List icon. All features and options may not be available depending on the subscription level.
 
Consumer users are the users that will be opening tasks and issues in the tiHelpdesk instance but are not users that will be assigned to tasks and issues in order to provide a resolution.  These users are generally users that are asking for help or assistance.  There is no charge for consumer user accounts and each tiHelpdesk instance can have unlimited consumer users. Consumer users have different privileges than Staff and Agents.
 
 
Depending on the users permissions, the Consumer User List may contain a listing of all consumer users that have an account on tiHelpdesk.  The consumer users list can be filtered by selecting Filter and Search on the Main Toolbar.  Other dashboard views include Task List, Company List, Staff List, Product and Groups List.
 
Help Desk - Consumer User List
1

Selection Box

1. Selection Box
The selection box allows a user to select one or more objects or records. Bulk actions can be performed on consumer users by selecting check boxes and then selecting an action from the Action Toolbar.
2

User Icon

2. User Icon
The first initial of the customer or their thumbnail image is displayed as their profile icon.
3

Customer Name

3. Customer Name
The customer's or consumer user's  display name is shown here.
4

Role

4. Role
The customer's or consumer user's job title or role is displayed here.
5

Comany Name

5. Comany Name
The customer's or consumer users company name is displayed here..
6

Email Address

6. Email Address
The customer's or consumer user's email address is displayed here.
7

Phone Number

7. Phone Number
The customer or consumer user's phone number is displayed here.
8

Enabled / Active

8. Enabled / Active
User accounts that are enabled and active will display a green check mark.  User accounts that are disabled and inactive will display a red check mark.