Help Desk - Task Priority

Priority is initially set by the task originator.  The default task priority is "Medium."  Priority  can be adjusted while creating a new task, from the Header when viewing the Details for an existing task.  A task's priority is also displayed on the Task List on Staff and Agent Details on each Card when the Staff member or Agent has tasks assigned.

 

Not all features may be available to all users.  Features and options depend on user permissions and subscription level.

 

The task priorities available to users for assignment to tasks using the Priority drop down can be edited using the Administration settings.

 

Customized  Priority options can be easily customized and configured.